Privacy Policy

Introduction

This Privacy Policy explains how crystanovael collects, uses, and protects your personal information when you visit our website or use our financial planning services. We are committed to protecting your privacy and handling your data responsibly in accordance with Australian privacy laws.

Information We Collect

We may collect various types of personal information when you interact with our website or services, including

• • Contact details such as name, email address, phone number, and postal address
• • Financial information relevant to planning consultations, including income, expenses, and financial goals
• • Technical information such as IP address, browser type, and website usage patterns
• • Communication records including emails, phone calls, and consultation notes

How We Use Your Information

We use your personal information for legitimate business purposes, including

• • Providing financial planning consultations and analytical reviews
• • Communicating with you about our services and responding to inquiries
• • Improving our website functionality and user experience
• • Complying with legal obligations and maintaining business records

Legal Basis for Processing

We process your personal information based on the following legal grounds

Primary Legal Basis: We process your data based on your consent for marketing communications and legitimate interest for service delivery and website functionality

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances

• • With service providers who assist us in operating our website or conducting business
• • When required by law, court order, or legal process
• • To protect our rights, property, or safety, or that of our users or others

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information

• • The right to access the personal information we hold about you
• • The right to request correction of inaccurate or incomplete information
• • The right to request deletion of your personal information in certain circumstances
• • The right to request restriction of processing in specific situations
• • The right to receive your data in a portable format
• • The right to object to processing based on legitimate interests

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse site usage. For detailed information about our cookie practices, please review our Cookie Policy.

You can manage your cookie preferences through your browser settings or our cookie consent tool Cookie Policy

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Financial planning records are typically retained for seven years in accordance with Australian business record requirements.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us